Telkom call centre response time

Good morning, could you please give us some stats of the last time the automated wait message did NOT say 'due to high call volume there may be a long delay in answering your call'<br> <br> The last 10 times I've had to get hold of Telkom in the last year , I can't recall a single instance where I wasn't holding on for AT LEAST 25 minutes (multiple calls went over an hour before hanging up in disgust)<br> <br> Additionally, due to the fact that I doubt I will get through before you've processed this, the DSLAM I'm on is sitting with a downstream of 0kbps, if you would like to pass that on, it would be most appreciated.