1 reviews | Active since Sept 2012
Telkom call centre nightmare
<p>I have been trying since 8:00 this morning to get through to a Telkom agent to discuss my account with them. Since the lines opened at 8:00 this morning it keeps saying due to high call volumes your call might take a while to be answered. Im sure all the call centre agents are just sitiing there not answering there calls at all. I have probably in total been holding on for more than a hour. How else can I sort out my debit order query if i cannot get hold of anyone? The amount showing on my invoice in is not the amount they want to debit. This is truely shocking that there is no support available, had i know this before i took my contract out i would have rather stck with Vodacom who offers much better service.</p>
Hi Ildeberto,
Please be advised that we tried debiting your account R513.63 and it was returned by your bank as unpaid and we charged you rejection fee of R200.94 adding on the owing amount to R714.57 which is now overdue, the overall account balance to be paid at the end of this month is now R863.57 inclusive of this month billing.
let us know if you still need clarity regarding how you are billed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Ildeberto,
Please be advised that we tried debiting your account R513.63 and it was returned by your bank as unpaid and we charged you rejection fee of R200.94 adding on the owing amount to R714.57 which is now overdue, the overall account balance to be paid at the end of this month is now R863.57 inclusive of this month billing.
let us know if you still need clarity regarding how you are billed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
We have logged a request to collections team to credit the rejection fee R200.94 on the account.
Case:***5
Kind regards,
Launa
Telkom Social Media Team
Best regards,
We have logged a request to collections team to credit the rejection fee R200.94 on the account.
Case:***5
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good Day
I tried contacting you after having the debit order rejected as it came off the wrong bank account. I could not get hold of you to settle this amount. I then transfer the amount of R513.63 to my savings account where the money was being debited from expecting that amount to come off then you try and proceed to take the amount of R863.57 which includes the money that is due to come off end of this month plus R200.94. I tried contacting you again when i saw the amount being deducted but still could not get through to you. I do not want a bad name for returned debit orders as i did try and contact you to get this resolved. I would appreciate it if the R200.94 could be waivered due to lack of communication from yourselves. Please can someone contact me with regards to changing my banking details so that going forward i dont have this problem. My accounts are always up to date and i would like to get this sorted out ASAP. I hope i will not be charged another R200.94 for the debit order being rejected on the 15 May 2017.
I appreciate the response. Please let me know if the amount will be waivered and if the amount of R662.63 will be debited on the 1st June
Regards
Janine
***
Good Day
I tried contacting you after having the debit order rejected as it came off the wrong bank account. I could not get hold of you to settle this amount. I then transfer the amount of R513.63 to my savings account where the money was being debited from expecting that amount to come off then you try and proceed to take the amount of R863.57 which includes the money that is due to come off end of this month plus R200.94. I tried contacting you again when i saw the amount being deducted but still could not get through to you. I do not want a bad name for returned debit orders as i did try and contact you to get this resolved. I would appreciate it if the R200.94 could be waivered due to lack of communication from yourselves. Please can someone contact me with regards to changing my banking details so that going forward i dont have this problem. My accounts are always up to date and i would like to get this sorted out ASAP. I hope i will not be charged another R200.94 for the debit order being rejected on the 15 May 2017.
I appreciate the response. Please let me know if the amount will be waivered and if the amount of R662.63 will be debited on the 1st June
Regards
Janine
***