TELKOM CALL CENTRE MANAGERS BAD SERVICE

Good day

On the 8/03/2019 @21:20 I Called, 180 Telkom c ontact centre. Of which I spent about 46min asking for help but Lerato Ralegodi contact center supervisor who didn't want to log my dispute as I am having trouble connecting to internet and I still have 5gigs that I can't access.

I tried to explain to lerato Ralegodi but due to his no interest and intentions to customer service he persisted to bring his igo instead of referring me to someone department dealing with disputes

My understanding is that telkom/bcx is practicing customer first rule and one can not act as a barrier between customer and company.

Having an individual who doesn't want to help customers is a problem that drives clients away

I need to use all my data that I pay for that's it not the attitude from individuals like Lerato Ralegodi

I am talking now its Sunday I had to purchase Vodacom data so that I can write to hello peter and yes I am escalating this incapacity to Telkom Management and I want to ensure that my contact is terminated , I will rather pay penalties than pay monthly for something that doesn't work, uupgrade or no support for rural areas I am 10 years with telkom contracts but what I have experience from this idiot manager is beyond tolerance

Regards Lucky ********** 483