Telkom Call Centre Is Totally Disfunctional

<p>I moved into a new house 6 months ago and my Telkom line was moved to that new address at that time. However from that point on I never received any end of month statements, so in January I called Telkom to ask where my bills were, and discovered that my billing address had not been updated to the new residential address.</p> <p> <br />The call centre operator promised that at the end of the month I would receive my statement. However a month later the statement did not arrive . And so began a routine of calling Telkom every month to try get this sorted out.</p> <p><br />6 months later and I still have not received my end of month statement. </p> <p><br />However I now have an urgent need of proof of residential address to apply for a visa, so i called Telkom again (for the 5 or 6 time) and asked if they could either send me a copy of the full statement, with my correct address on a Telkom letter head, or any official letterhead addressed to me, and again was promised by two people yesterday that this would be sent to me, but in the end they only send me an incomplete copy of an old statement with the old address and no letterhead, which is totally useless to me. </p> <p><br />I can not believe that Telkom is so totally disorganised and dysfunctional that no one there can manage to get me a statement after 6 months. Or simply send me a letter on a letterhead so I can use this to prove my residential address. </p> <p><br />Its really sad that we pay some of the highest telephone and internet costs in the world and receive such a pathetic service. Reflects badly on South Africa as a country and fills one with despair about the future of the country.</p>