Telkom call centre is beyond ***********

I called the telkom centre and I was transferred from department to department and no one seemed to know who does what and how to help me. All I wanted to do was to update details on my telkom online profile to reflect my correct details for my ADSL line so that I can access my account information online. The information there belongs to my mother as she was using email address. The website does not allow me to delete my profile completely or update my details. This is not a difficult request, why is it that from the 5 telkom employees I have spoken to, none of them knows how this can be done?

Regards Grudged