TELKOM CALL CENTRE IS ACTUALLY A TRAINING CENTRE THAT DOES NOT KNOW WHAT THEY ARE DOING RESULTING IN CUSTOMERS LOSING BUSINESS AND CLIENTS.

I received a message yesterday from the Desk of the CEO. My line now suspended again for 3 weeks allready. The Telkom representatives does not know what the issue is and then when i explain, they give me attitude and close all my faults that was logged. I am losing business aswell as clients and i will do the same to TELKOM... Everyday it costs me minimum of R55 just to phone telkom and then i get this attitude and unfair treatment... Here is the reference numbers... ********** 7 - Logged 15th July, only responed yesterday and the telkom representative did have a clue as to what the dispute is about. She closed it aswell. Nomlungo from the billings department... ********** 0 - Resolved by itself. ********** 8 - Resolved by itself ********** 4 - Resolved by itself Then telkom phones me to give me a ****54155 number and tells me that there is a fault on my line. BUT THERE IS NO FAULT ON MY LINE. But it does not help to argue because she says the line is faulty but the ****ing is suspended because of a problem ON MY ACCOUNT AND THE DISCOUNTS ASWELL AS THE ONLINE SELF SERVICE PORTAL THAT SHOWS ME THAT I AM NOT OWING ANYTHING. BUT MY LINE IS SUSPENDED. REFERENCE NUMBER THAT I RECEIVED FROM THE DESK OF THE CEO IS ********** 9. I HOPE THIS IS GOING TO WAKE UP THE SENIOR MANAGEMENT FROM TELKOM SO THAT THEY CAN SEE HOW DO THE TELKOM REPRESENTATIVES TREAT CUSTOMERS. BECAUSE THE CALL CENTRE SOUNDS TO ME LIKE A TRAINING CENTRE GROETE WILLIE JOUBERT ********** 692