Telkom call centre is a big ------ joke

Good Day Telkom

I have been trying to get hold of the sales department from 8am this morning I have used more than R100 airtime holding the line to talk to an agent with no joy what’s so ever.

On Saturday the 23th I paid the outstanding balance owed of R150 on my Feb account, I contacted accounts department and they confirmed payment and said they will pay through a request to have the service’s reconnected this was on Monday morning, Monday afternoon when I get home from work the red light is showing on the modem. Tuesday I contact sales again to tell them that my wifi service’s are not working still I get told to contact sales… I hold the line for sales department for more than 30 minture’s at a time and still no answer and no help, go home the wifi is still not working… this morning purchased more airtime to contact Telkom tech department, they check the line everything is good on their side they tell me I need to contact the sales department to active my TIN ********** but the offices only open at 8am, from 8am this morning I have been continuously been trying to get hold of your sales department and over R200 airtime later still can’t get hold of an agent to have my TIN active.

I have had just about enough of Telkom and all the run arounds from one department to another I am really going to go off my head here and I’m worried that the agent I speak might not have a very good day because I’m going to say some very ugly thing’s on the phone.

CAN SOMEONE PLEASE SORT THIS TIN ISSUE OUT AND RECONNECT MY DAMN SERVICES… I HAVE ALREADY PAID NEXT MONTHS ACCOUNT AND MY WIFI IS NOT WORKING.

I AM VERY ****ED OFF WITH TELKOM AND THIS **** NOW… GET YOU’LL DUCKS IN A ------ ROW MAN. THIS IS NOT CUSTOMER SERVICE AT ALL.