Telkom Call Centre fast asleep during lockdown

Telkom call centre are working poorly from home. They are basically useless. I have called several time - sometimes on the phone for over an hour & my query is still unresolved. Telkom debited my bank account & call centre agents unable to unblock my contract no. Each time I was assured by Telkom agents over the phone that my number would be unblocked after 48 hours. I again called today & was advised that the payment has been allocated & to wait for another 48 hours for the number to be unblocked. Each Telkom agent says a different story to me - they escalate the matter or they can not allocate the payment - even though I have sent my bank account statements. These people are struggling with working from home clearly. I am not going to renew any contracts with Telkom - I have 3 contracts - 2 phone contracts & uncapped WIFI. I do not want to deal with these people that are so unprofessional... they can not even keep a report log or care that the calls are recorded. They will basically tell you anything over the phone to make you happy & believe the query is resolved. Yet they have accomplished nothing but just picking up a call & speaking to a customer & wasting my time on several calls for over 2 weeks now. Pheeeeew so frustrating dealing with Telkom call centre. What a headache having to call over & over & not getting anywhere.