1 reviews | Active since Jan 2015
Telkom Call Centre Failure!!!!
<p>I ordered a Huawie P9 lite from Telkoms call centre early in August(likely 1-4 August). I spoke to a sales assistant (Anele Shange) who confirmed to me verbally (just as Telkom advertised) that I would recieve 1 gig data along with 100 minutes(smartplan 100). I requested a confirmation e-mail from her, which was never recieved. on the 15 August i recieved my device via delivery. The delivery note stated clearly that my sim would be active within 24 hrs. after 4-5 days i tried to email Anele - to no avail. i called the call centres various times trying to get assistance, still nothing. i eventually tweeted @telkomsa, and on the 26th August, my sim card was activated. Now during that period, telkom adjusted their contract offerings, reducing the data on the Smartplan 100 to 150mb. So now i'm receiving 1/10th the data I initially agreed to, and im paying for it! I contacted the Call centre to rectify - only to speak to a supervisor named Odero C, who was rude, treated me with suspicion and frustration before telling me he investigate the matter - with no visible conclusion from him. I am a victim of Telkoms incompetence in the highest degree. Please help, anyone.</p>
Hi Brendon,
Thank you for making contact with us
kindly be advised that according to the deal code, your contract only comes with 100 minutes , 150MB and free wifi with free Telkom calls.
However we have sent your query to our sales team to look at your complaint and advise.
We really do apologize for any inconvenience caused to you.
Your reference number is:***5
Regards
Telkom Social Media Team
Launa Molapo
Best regards,
Hi Brendon,
Thank you for making contact with us
kindly be advised that according to the deal code, your contract only comes with 100 minutes , 150MB and free wifi with free Telkom calls.
However we have sent your query to our sales team to look at your complaint and advise.
We really do apologize for any inconvenience caused to you.
Your reference number is:***5
Regards
Telkom Social Media Team
Launa Molapo
Best regards,
According to the deal code which WAS still being advertised in early August - The smartplan 100 came with 1Gb of all network data when taken with a device. I went into a store and this was confirmed to me - the sales rep explained the reduction in data on Smartplans was because of the launch of the FreeMe plans.
You need to pull up my sales call - I clearly asked the salesperson to repeat on numerous occasions the package i would be recieving.
Due to massive incompetence and failures on Telkoms side - my contract was registered late with the new deal.
If this is not corrected this will become a legal matter.
I am also formally requesting my sales call as it is my contract agreement from Telkom.
I know what i was sold - and i want what i agreed to.
Please fix this.
According to the deal code which WAS still being advertised in early August - The smartplan 100 came with 1Gb of all network data when taken with a device. I went into a store and this was confirmed to me - the sales rep explained the reduction in data on Smartplans was because of the launch of the FreeMe plans.
You need to pull up my sales call - I clearly asked the salesperson to repeat on numerous occasions the package i would be recieving.
Due to massive incompetence and failures on Telkoms side - my contract was registered late with the new deal.
If this is not corrected this will become a legal matter.
I am also formally requesting my sales call as it is my contract agreement from Telkom.
I know what i was sold - and i want what i agreed to.
Please fix this.
I still have ZERO response from Telkom, despite Telkom pulling up my sales call AND confirming that I should be recieving the 1Gb!! Its now officially 3 months since i ordered this! i expect full backpay of all the extra data bundles i have had to purchase in place of the 1Gb i should be receiving!
I still have ZERO response from Telkom, despite Telkom pulling up my sales call AND confirming that I should be recieving the 1Gb!! Its now officially 3 months since i ordered this! i expect full backpay of all the extra data bundles i have had to purchase in place of the 1Gb i should be receiving!