SC
Shelley C
1 reviews | Active since Sept 2014
05 May 2015, 16:48
Telkom call centre does not answer the phone!
I need to cancel my Telkom line as my business has moved. I have been trying to reach the 10217 call centre since Monday, and the cancellations department. I have called 5 times and each time I have been holding for a 20 minutes plus. I just called again now and held for 35 mins before my cell phone battery went flat. <br> <br> This is unacceptable and appears to be a ploy to prevent people from cancelling as they cannot get through!
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Telkom's replyOfficial
05 May 2015, 17:28Hello shell123,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. Ref: SM108625
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. Ref: SM108625
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Telkom's reply05 May 2015, 17:28
Official
Hello shell123,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. Ref: SM108625
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. Ref: SM108625
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media