Telkom call centre consultant gave me an attitude

On the 06 of December 2018 at 11:30, I called the telkom call centre, i spoke 2 a consultant by the name of Nhlanhla, she asked me 2 call after 12am, so they can help me with my current issue that im stil having, so when i called around pass 1 midnight on the 07 of December 2018, a consultant by the name of Isabel, she sent me settings and i couldn't do anything on the phone, i switched back 2 my old settings, the phone was right and everything was working except the Telkom night surfer data, when i called back the call centre, i spoke to her again and told her that the settings that she sent me doesn't work, she than told me that it wont, i asked to speak 2 the team leader, she told me that the is no team leader, she will request for a call back meaning the team leader wil call me back, today its the 09 of December 2018 and they is no team leader that called me back regarding my issue, if Telkom can not help me regarding my issue than we'd like to get a full refund as we not getting help. Im so ****ed off