TELKOM CALL CENTRE CLAIM THEY DONT KNOW WHAT SIM SWAP ***** IS

On 20/01/2019 at around 2am , while I was asleep , my sim card was swapped and bank card cloned. The Frausters were transacting on my account and intercepted my sms to receive my OTP.

I went to the Telkom store to report it the same day , they said they couldn't see any sim swap happened on my account , I called telkoms ***** line , they referred me back to 081 180 to report it. I called the 081180 and asked to speak to a consultant , the consultant , who I didn't get her name , told me that she has been working for Telkom for 3 years and does not know what a sim swap is and has never heard of it . So I asked her to escalate it and open up a case. She said I should send her proof I asked her what the email is , but instead she would give me the email so I could send her the information she required . she hung up the phone. I asked her several times to provde me with the email address to report it she wouldn't give me the email address.

I called again to speak to a consultant , this time I could here the whole team at the call centre laughing the background as I tried to receive support on ***** that was done on my account. While in agony these people were not supportive , they claimed they have never heard of a sim swap and continued laughing while in agony.

These people are really ******** , please do not sign up with Telkom , your phone number will be ****** from you and there is no procedure to report it or rectify it . they are still living in the stone ages and are not prepared to assist