Telkom Call Centre Bad Service

On the evening of 26 June 2019 I ordered a cell phone from Telkom over the phone by dialling 10213. I did not make a note of the operator’s name, but was told that I would receive the phone within 7 days. The following day i.e. the 27th of June I was in Eastgate and walking past the Telkom shop I thought I could get the phone immediately if I bought the phone there. The lady serving me told me that my previous order had not yet gone through yet and so I bought the phone there and then. On getting home, I immediately phoned 10213 (i.e. on the 27th June 2019) and cancelled the order for the phone. I spoke to Santerkeklisiwe who said she knew the person that I had placed the order with and she would make sure the order was cancelled. I asked for a reference for the call and was told to mention her name and the date of the call. On the 28th June 2019 I received a sms saying that my order *** was being processed and I would receive the phone within 5 days. I phoned 10213 once more and spoke to Cerarisha who told me not to worry, but when the phone arrives I should keep it and there would be no cost as the fault was on their side and I could use the phone. Sound advice? I think not. Once more I asked for a reference for the call and was told to mention her name and the date of the call. On the 2nd July I received another sms that the order 0*** had been handed over to the Courier and that I would receive the phone within 2 working days. Once more I phoned 10213 and asked Wendy to put me through to a supervisor which she flatly refused to do. Once more I was told to mention her name and the date of the call for a reference On the 3rd July the phone was delivered. I refused the phoned and told the courier service to return the phone to Telkom. I phoned 10213 to advise them that the phone had been returned and was told to speak to another department. Ntandokazi who I spoke to in turn told me to talk to the department who had just told me to talk to her. The payment they took off my bank account on 2019/06/27 I have reversed After this experience with Telkom I have to wonder how many other people have had bad experiences with them. I for one will never advise any one to do business with Telkom