Telkom call centre always offline

On the 14/8/18 i requested the relocation of my home adsl line to be moved on the 24/8/18. I phone 2 days prior to the relocation to comfirm.i waited on the phone fr more than 15minutes,when i got through,i was told that they are offline.i phone more than 5 times throughout the week even after the 24/8/18 to ask why the line is not getting moved.to no avail.everytime more than 15minutes online and everytime they tell me the system is offline.now i moved,but still my line is active at my old adress.i do not get any feedback from telkom.non whatsoever.i am not near a landline throughout the day.and then i need to phone from my cellphone.costing me alot of money.