Telkom Call Centre Agents need to go for training

With no planned fiber coming into our Business, we were forced to renew our LTE contract. I dealt with 'Masilo Munyai (MS)', who was excellent and we received our new modem within 3 days of applying. I connected our modem which was a 20mbps Line, and did a speed test and was getting figures of 4.10mpbs download and 2.57mpbs upload. Masilo Munyai advised me to contact 081180 and they will assist with troubleshooting the cause of the slow speeds. I phoned 081180 and after going through the issue was told they cannot assist, as contract is on a business, I have to call 10210. I called 10210 and after going through the details told they only do land lines, I need to contact 081180. I phone 081180 (now the second time) and lady takes all the details, put me on hold and then transfers me to the mobile department who then advise I have contacted the wrong number. I have no words to describe the attitude and cluelessness of the call center agents employed by Telkom. They find joy in telling customers you have the wrong department and continue directing you back to the initial number you called. So now at the end of the day I am sitting with a 20mbps Line with a dead signal.