Telkom Call Centre Agents

I’ve had the worst customer service experience with Telkom customer service. Their agents have the most pathetic attitude, its extremely arousing. I needed to make a payment on my account which I called in for assistance. The agent that was assisting me ‘Sizwe’, assisted me through the payment then when we get to last step he tells me he knew my savings account would not work, laughs at me when asked why would I only be told this at the end of call and tells me his laughing at his colleague. This is HIGHLY FRUSTRATING, thereafter he lovely drops the call on me, when I asked to speak to manager, WOW! This guy was extremely rude. I had spoken to 4 different people until I eventually got help from Mfundo. The agents have no way of talking to customers. Another frustrating point, if my call drops why do I not get a call back from that particular agent?(Hlengiwe). Therefore I have to call back and explain myself again. When you ask a manager you get told there are none available, which I feel is highly ridiculous. I have worked in calls center’s before and the way these agents are trained is as if they are forced to do their job or as if they working for free. I would and have never treated any customer the way Telkom agents do, its highly pathetic. Telkom has the worse customer service I have ever received. I really don’t think some of these agents know what they doing. I can’t wait for my contract to be over with a Telkom I’ll never recommend their service to anyone.