Telkom Call Centre

I have been experiencing internet connectivity issues for a while now and i called Telkom yesterday to sort out my issue. The line was reset by the 1st agent and the internet did not come on on the modem. The Agent then put in a request for one of the advance agents that deal with these queries to call me to assist with the issue. I confirmed with the agent if i would receive on the same day and he confirmed this. Then Later on during the day around pm I followed up with another Agent. I told her is was a simple issue and asked for assistance. Seemed like she did want to assist me after explained to her the situation. She continuously told me that my modem is faulty. If is was faulty how could the error be fixed this morning. I would like her to present me with a new modem because she used an excuse to refuse to assist me.<br> This morning an Agent Brain(Not sure if spelled correctly) assisted me and fixed the issue. I thank him for his wonderful assistance. I am very upset about the manner the Lady Agent did not assist me last night.<br> <br> I would like A representative to contact me and explain to me how we are going to resolve this,because I could not use the internet to do my work due