Telkom Call Centre (47 minutes on hold)

I have ordered the SmartHome Supreme package from Telkom, it took 1 hour and 6 minutes on the call centre to formalise the order (tel 10210). Since then.....nothing, its been 4 days and no feedback or action. <br> <br> On trying their call centre earlier today I held on for 26 minutes and then put down, this afternoon I have held on now for 49 minutes without anyone taking the call (high call volumes is the automated voice) <br> <br> Complete lack of customer focus and communication