*********** Telkom Call Centre

I called the useless Telkom call centre to request a paid up letter for an account which was closed in 2022. The useless agent was unable to help me and i requested to speak to a manager. After being put on hold for a few min, the agent came back to say that the team leader says that there is nothing that they can do... I asked to speak to the team leader again and after being put on hold for several minutes again, the useless agent came back and says that the team leader is in a meeting. How convenient? The agent took my contact number earlier in the call and when i asked to be called back by the team leader, the useless asked me again for my contact number. Telkom is the worst company i have ever dealt with. Disgusting service from their call centre and useless staff... Is there a specific type of incompetence that Telkom looks for when they recruit?