Telkom Call Centre

I can understand that call centres can make you wait. Tried many days to get a hold of Telkom - maybe it was just be luck that I was calling at busy times... but eventually after many days I get through to Nodumo Xolo on Wednesday 08/08/2018 around 7:15am thereabout.

I needed help to cancel my contract and move over to Prepaid. I hear that we can't do this telephonically anymore... a bit startled but I'm okay with going digital so I don't mind. She has to send an email link to me. She takes around 5mins to do this.... while I'm listening to the monotonous hold music. Finally she gets back to me and I ask to speak to the Supervisor. She checks and comes back saying that her Supervisor Thembelihle is on another call so I politely close the call requesting that Thembelihle please contacts me before 8am.

I get to work and find the email link sent to me. The site registers me but when I attempt linking an account it has a problem with my ID and Mobile number ... even though I registered using the same combination. So I reply to Nodumo informing her of my challenge.... no response.

It's also after 8am and Thembelihle still hasn't called me so I request via email that Thembelihle calls me at 9am. It's now Friday afternoon and not even a courtesy reply from Telkom call centre... I just need to cancel my contract and move to prepaid.

The chat service also isn't working. Messaging them from Monday and no response.

So calling Telkom doesn't work, using their advertised Chat service doesn't work, emailing them also doesn't work... and their website doesn't work. But I can expect them to bill my account with no hassles... please... Telkom jack up your service and please contact me to help me sort this out.