Telkom call centre

I've been trying to get a paid in full letter for the last week,every time I phone the call centre I get placed on hold with the call centre agent not knowing what to do.(call agent Bongeka Sigosa and team leader Akhona magwentsha ref ********** 90) promised to have my letter ready in 24hours Date :22/06/2018 After 38min on the call . I emailed the proof of payment . Still no feedback to date! Second call 25/06/2018 I spent 43min on the phone where the call agent did not want to advise me her name or who she reports to as this is personal information ? This lady placed me on hold more than 10times n came back talking nonsense as if she is on drugs clearly not listening to me. I want this matter resolved today and for someone to listen to these calls! ********** 831