Telkom Call Centers absolutely useless

<p>I have contacted Telkom through all channels and have had no assistance whatsoever. I require proof of delivery or proof of purchase for a business cellphone to claim for a screen replacement from Samsung ADH but Telkom are not assisting me in getting this. I have emailed them requesting the info, but the email gets ignored and not answered. I have tried the Web Chat service but they dont even attempt to help and disconnect the chat without warning even though you still require assistance. I have contacted the Telkom Twitter account and they are unable to assist. They have given me a case number which is incorrect according to the chat service agents. They also have not bothered to get back to me with the info required. I have contact the telephone call center and they also did not help. I contact the business department and they say they cant help and then transfer me to the mobile department. They then tell me that it is a business department issue and transfer back to the business department. They then tell me again that they are unable to help and then transfer me to the billing department. They also tell me they are unable to help and transfer me to the mobile department. It is a non stop endless cycle and I am sick and tired of wasting my time trying to get this information. I have done the same with Vodacom before and it took them 2 days to get me the info I required, yet with Telkom it has been over two weeks and I am no closer to getting the documentation.</p> <p> </p> <p>Please can somebody help me with the documetation I require as I am quickly loosing my patience.</p> <p> </p> <p>Thank you,</p> <p>Morne van Straaten </p>