Telkom call center service is the absolute worst!!!!

Telkom is beyond insensitive. My account was suspended after money was debited off my account and they had even sent me an SMS acknowledging receipt of said money.

After going back and forth with the call centre staff, I made another manual payment on the Telkom online portal to speed up the process of having my account restored. The lady advised that it would be quicker and the money would reflect immediately. Fast forward, a day later still nothing.

I called again and was promised that the matter was being escalated and my account would be restored later on in the day. This was at 08am.

When I called again after 2pm, the lady told me that there was no record of the issue being escalated. I requested to speak to a manager or the supervisor who refused to talk to me.

I have been with Telkom for years now and never have I been so mistreated in my life. The service is nauseating and the fact that no one really knows what’s happening is shocking. I am disappointed