Telkom Call Center Pathetic

So i am trying to call Telkom call center on 10210 and follow the voice prompts and to my surprise (not really) i get cut off as soon as i press the button for existing client. I did this several times and every time the same happened. So now i am calling as a new client and i have been holding for the past half an hour and counting. This is not the first time i call the call center as i have given up other times but hopefully i stick it out today. But then let me get to my actual complaint as i pay for a 2Meg line and i ran a speed test the past couple of days at different times of the day and not once has the test passed the 0.4Meg mark. Why do i pay for a 2Meg line when i don't even get half of that. Should i not then pay less than half price?