Telkom call center is a disaster and mess. Yeeerrrrrr

I am really terrified at the level of incompetence that hear people have. I urgently needed a proof of residence from Telkom seeing that it’s the only place I could get it.

I spoke to one agent to promised that if I update my profile he would be able to send the proof of res, he later told me that the system doesn’t recognize my address. I then asked him if I should make up an address because he insisted that it needed an extension. I requested to speak to his manager/ team leader seeing that he wasn’t making sense. I kept holding for more than an hour to speak to a team leader which didn’t happen because the guy hung up.

I called minutes later and requested to speak to a manager, the lady I spoke to advised that she’s escalating it on her end, I emphasized that I need the call recording from the previous agent and I need feedback from the team leader.

Telkom please work on training your call center agents and work on your services.