Telkom call center incompetency

Again if there was a - 0 for telkom. That's what I would rate their customer service.

I called in spoke with an agent who would not give me her name asked for her managers name which she gave, Busisiwe mvyjelwa Ms

12:44pm 31 March 2020.

I think the name of the agent was Desiree. But I cannot be sure as she disconnected the call. I purchased a Mo'nice bundle which is valid for 30 days, however upon checking my balance it advised that it's only valid for 3 days. To my astonishment I called Telkom to enquire why.

The agent could not give me a answer and just said it's a technical error.

She did not even say sorry for the error.

Telkom is an *********** call center.