Telkom Call Center

On Thursday, 25/11/2021 I visited the Southgate Telkom store and requested sim swaps on my Telkom numbers. I was advised to wait 35 minutes by the consultant in the store. I've been calling the contact center everyday since Friday to have my number activated, as only one number is currently active. Yesterday I was on calls with agents for over an hour trying to get the matter sorted. I was placed on hold for over 20 minutes and the call consultant dropped, called back and same consultant answered my call and dropped the call again. I called back and was told to call retentions, which I don't understand why. I called back again and the consultant assured me that the number will be active by 4pm. I called in this morning again and the consultant told me that they cant assist over the phone I need to go to a Telkom store and just dropped the call.

On thursday when I went into the store I was told to call the call center to update my devices with the insurance, I called the call center and was told that I need to go into the store to update the details. I am utterly disgusted by the lack of service I am receiving from Telkom. I am now paying for a service which I cannot even make use of!! Today is the last day for me to register the devices for the insurance and if anything happens to my devices I will not be able to claim! No one seems to understand what they are doing at Telkom. All the agents I've spoken to have all given me different information, there is no consistency. I need this sorted ASAP.