Telkom call center consultancies are rude and incompetante

Telkom call center consultancies are rude and incompetante.

I have been a Telkom customer for 10 years. I am disguised by the service I received from a consultant called: Tsapang Malebane when I called in to enquire about the invoice that I receive for May month. I called in on the 3rd May 2022.

Despite the fact that the Consultant did not assist me with my enquiry she kept on complaining about the time she is spending with me on the line. She was incompetante could not explain the amount that are occurring on my invoice where the came from. On top of that she was shouting at me saying that I don't understand. Meanwhile that was the reason I called in for her to help me understand. She was reading what I see on the invoice to me instead of explaining how that billing came about. This was not the first time that I received such invoice and the consultant being unable to assist me.

I am being over bill by Telkom every month which is why I called in to enquire. What irritants me more is that they have listed my name as a bad payer on Credit Check for no reason.

I ended the call without being assisted. I will not pay for service that I have not use.