Telkom call center and branch Bad service

To Whom It May Concern,

I am writing to express my deep dissatisfaction and frustration regarding the recent experience I’ve had with Telkom’s services and customer care. I initially had one cellphone contract, and during a visit to one of your branches, a consultant sold me an additional WiFi contract. I was told the monthly fee would be R550, but when I contacted the call center, I was told it was R650, and when I visited the store again, they said R750, which eventually went up to R800—this is completely unacceptable.

We agreed that the debit order would go off on the last day of the month, instead of the 15th like my previous contract. Unfortunately, Telkom still debited on the 15th, and since there were no funds in the account on that day, the payment did not go through.

I deposited the money on the 28th of March, expecting Telkom to debit as agreed. However, when I followed up, I was told the payment was “hanging” and I needed to wait 7 days. After waiting, I was told the system was offline. Despite all this, my SIM card remains locked, and I am being told that I am in arrears—even though I paid.

Now I’m being told I must pay double plus an extra R204, which is completely unfair given the circumstances and the poor service I’ve received both at the branch and through the call center. No one is willing to assist me, and I am deeply hurt and disappointed by the lack of professionalism and care shown by Telkom.

I request that:

1. My payment be properly reflected and my account updated.

2. My SIM card be unlocked immediately.

3. The extra charges and penalties be waived due to Telkom’s error and miscommunication.

4. I receive a written apology and confirmation that my account is in good standing.