Telkom Cabling Fault No ETA

I called Telkom 10213 to make a follow up on my Order which I placed on the 10th of Jan, I was told that the cabling fault was resolved and a consultant rescheduled a date for installation at me home. Today I called again to check the time in which the installation will be done and an agent by the name Nomfundo Ntshangase told me a different story that there won't be a technician coming through for installation at my premises on the 19th of Feb '18 as confirmed on the Sms they sent me and which two agents confirmed yesterday. I'm confused as to whether I should be home on that day or not. I asked to speak to her Supervisor however she de-escalated the call and told me there's no supervisor on the floor. She further Stated that the cabling fault which has been seething with the cabling department since the 19th of the previous month in Jan was not resolved. Which brings me to the question...how does Telkom set a whole day appointment with a customer and send confirmation of the appointment in writing and misinform the client when that is not the case????? I'm so appalled with Telkom Service and their different stories and excuses. They keep saying they escalating the issue however I never get even a call unless I call on a daily basis just to see if the issue is resolved or If Not, how long will it take to resolve this issue and what has been done this far???? Excuses, excuses and more excuses. I'm confused and I don't know what to do and who wil help me in this regard. I'm distressed and Telkom just couldn't care. The contact Centre will not even empathise or even apologize for such inconveniences. I guess nobody really cares.