Telkom Cabling Fault No ETA

App**** for Telkom ADSL Residential Line on the 10/01/18 Was told that the a cabling fault and it will be resolved withing 21 working Days. I have called the Contact Centre and escalations have be done to the Telkom Cabling department all to no avail or resolution to the problem. I'm still waiting to hear from them as to what is being done. We depend on the Internet to get things done. However multiple times I have called and I'm not getting answers to my questions. I'm frustrated because I have been patient. No communication or whatsoever. No empathy or customer service to help me. I'm now fully in the dark. My Order number is ********** 86A & Landline number ********** 069. I'm not happy with Telkomn and how they have treated me. I need urgent help. I don't deserve this kind of treatment from the company I love. I'm grately disappointed. Could someone be in touch with me and help fix the problem with Cabling?

My contact number is ********** 123.

Thank you.