Telkom cables keeps being ******. Breach of contract

I have a contract with Telkom. every time i need to call and log a fault cause the wifi is not working. why is this my problem? everytime the cables are ****** and we suffer. i took out this contract cause i have school projects to do. I keep paying my bills. i am being told that if the problem is caused by me there will be a charge of r350.00 I didn't do anything. again the cables are ******. first time (+-2months ago, which the took 38days to fix the problem) this is really getting redicioulous we need assistance please.

This time it's the same problem. how long will they take this time to fix it. i am not going to call the sales department from my end. this is a contract we signed and i expect them to do what they are being paid for. if not i would like to escalate the problem through to NCA and the credit Ombudsman. Please assist very urgently. it's already a whole week