telkom cables in tuscany glen bluedowns

i have a telkom account with telkom, its adsl internet account which allows me uncapped wifi and a rental line, and other accessories to the account that i do not use as yet,however, on the 27 May i logged a call with telkom to confirm that my internet line is off, they confirmed it was a general area problem, and they will send out a technician, i was then informed by few other neighbours in our area that the cables in the area was ****** again, this after quite a few incidents in our area, i then called telkom again on the 28 May and told them the cables were stlen, they then confirmed to me they do know, i asked how long will it take for this cables to be fixed as it means i have to be another month out of services, they just confirmed that the call is escalated to technicians. After having logged my call, it was confirmed by neighboring friends that telkom will not fix the cables in our area and we will have to opt for another version for wireless broadband, this package however does not offer uncapped wifi. i was disappointed to know that my services with telkom has just come to a standstill, not even being informed personally as the client. im disappointed to know that telkom would now inconvenience a client merely to increase their own pockets and not honor their contract agreement. i always had trust and faith in this service provider, but the reputation of their services has disappointed me dearly. My entire household have been inconvenienced , as my children use the wifi for research in their projects and schoolwork. i had no problem in paying my premiums and installment with telkom. but their after-sales services is pathetic. Their communication to the client is inconsistent. Their excuses to convenience themselves and inconvenience their clients are putrid not to say the least.