Telkom Cable Repair Department USELESS

After having reported an ADSL fault with telkom from the 27th December 2018, my ADSL line is still down. I have called them so many times to follow up on the progress of the fault the call center agents keep escalating the fault with the repair division but still nothing has been done. Today I called them again and the consultant tells me the fault has not been sent through to the repair division and no team has been sent out.......Pathetic service honestly....best yet when you ask them to please change your service over to a less problematic system like the LTE they tell you that you don't qualify for the product but yet you paying the same about for a wired product that has more complications and is so unreliable. Really peed off with their services and the way they do business and look after their clients!!!!!