TELKOM CABLE DEPARTMENT USLESS BEYOND IMAGINATION CANNOT REPAIR A SIMPLE FAULT

On Friday 7th September we had a light thunder storm after which out Telkom ADSL line was totally dead and I logged a fault with Telkom. Only on Monday 10th September did a technician contractor arrive to repair the fault. He informed me the fault is in the exchange and after rectifying the exchange problem he found that the cable is also faulty. On returning to my residence today he informed me of the cable fault but that Telkom is not prepared to replace or repair the cable. He said he spoke to a man named Herman who told him that we must do without our service as the cable will not be replaced any time soon. MY REACTION TO HERMAN IS I AM THE CLIENT WHO HAS A SERVICE AGREEMENT WITH AND IS PAYING FOR A 10MB ADSL SERVICE WITH TELKOM. THE CABLE PROBLEMS AND FAULTS IS NOT MY PROBLEM BUT THAT OF TELKOM. I WANT THE SERVICE I AM PAYING FOR AND DONT MAKE YOUR EXTREMELY BAD SERVICE MY PROBLEM. TELKOM UNDERTOOK TO PROVIDE THE SERVICE WHEN OFFERING IT TO ME SO I WANT MY SERVICE RESTORED AND AM NOT INTERESTED IN EXCUSES OR BAD ATTITUDES. IF HERMAN IS *********** AND UNABLE TO REPAIR THE CABLE FAULT THEN GET SOMEONE WHO IS AND DONT MAKE YOUR PROBLEM MINE!!!!!!!!!!!!!!!!!!!!!!!!!!!