Telkom Cable damage no urgency to repair it.

Our internet connection has been intermittent up and down all day since the<br> 05/10/2015 which we thought nothing of as the 4meg internet connect has<br> always been bad and normally on a good day we would get about 1meg. On the<br> 07/10/2015 the internet became unusable with so on Thursday morning the<br> 08/10/2015 I called Telkom service centre four times and on the last call a<br> fault report was opened.<br> <br> We did not expect anything to happen on Friday but on Saturday a technician<br> came out to check the main cable in the manhole as another business in the<br> same building was also experiencing an intermittent internet connection. The<br> technician determined that there is an issue with the main cable and said he<br> would file a report and request a cable team to come out on Monday.<br> <br> It is not Monday 12:00 and Telkom is nowhere to be seen. 90% of our business<br> is done on the internet and if this issue is not resolved by tomorrow then<br> Telkom can expect a claim for damage to our business.<br> <br> One would think that when a cable is damaged Telkom would make it a priority<br> to address and resolve the issue immediately.