Telkom cable

I can't complain about Telkom service because there is NO service!!! I phoned, mailed, phoned phoned and phonec to ask abou the problem I reported on 17/11/2017. The technician came 18/11/2017 and found that the telephone cable to the house have to be replaced. I even went to Telkom Menlyn to explain and asked again when will Telkom attend to the problem. Until today notging happened. We can't use wifi and must buy data. What can be do? Who us going to pay for services not received? Who is going to refund me for wifi we paid but could not use? Who can help us please???