TELKOM

My partner has a telkom ADSL account with telkom. When she first signed up she had set up a direct debit, we both have all our contracts will telkom. We have been having an ongoing issue with our wifi connection and recently found out that we have an outstanding bill of R1200 which is extremely unacceptable,although we had set up a direct debit when we first took out our contact. Telkom can even check that we have all our contracts with them. This is unacceptable and I would like some compensation in regards to the inconvenience. I've also asked to log a complaint in regards to this and had no one call me back. The service is absolutely appalling