TELKOM *******!!!!!!!!!!!!!!!!!

I am not sure if I am the only one who seems to be ********** currently by Telkom and every time, I call they give me different stories and amounts. I got my contract August 2023 and from Nov 2023 my invoices have been coming with double charges, when I called to ask why they said thus how the invoices are setup. Pay on or before 6 Nov 2023 – R1, 262.60 Pay on or before 5 Dec 2023 – R1, 163.60 Pay on or before 5 Jan 2024 – R1, 163.60 Pay on or before 5 Feb 2024 – R1, 163.60 (10 Feb payment made at PEP) Pay on or before 5 March 2024 – R1, 163.60 (Payment 11 March R582) Pay on or before 5 April – R1, 368.68 Pay on or before 5 May 2024 – R1, 574.60 Pay on or before 5 June 2024 – R1, 366.30 Pay on or before 5 July 2024 – R1, 173.60 Pay on or before 5 August 2024 – R747.25 (There was system error where Telkom debited customers accounts, R436.35 was debited from my account and I told them that they can keep it and on my instalment date they must debit the balance which was R155.45. Pay on or before 5 Sep 2024 – R1, 192.74 (Debit for this month was missed and I made changes to my payment date to the 15th of each month. They tried debiting my account on the wrong date when I asked, they said it is the collectors and I did not know that I was handed over. On the 27/09/2024 I made a payment of R600.84 EFT, then on the 30th R901 was debited from my account when I asked it was the collectors again, I let it slide. Pay on or before 5 Oct 2024 – R1, 201.88 Pay on or before 31 Oct 2024 – R1, 412.39 17 October 2024 I wake up to a bounced R1,412, 39 yet I have already paid R1500 in September. So that means missing 1 payment had led to me paying over almost 3k for a 500-contract phone. I would really appreciate it if someone can really explain what is happening to this account because once a payment bounces, the bank charges and Telkom charges me R205 for that and yet they have received all the payments they asked for even before the payment date which is the 15th of October. If you can’t seem to fix this problem, you may as well bloodily cancel this contract!!!!!!!!!!!!!!!!!!

My account was debited for the instalment amount and when i call recently to ask why my invoices keep increasing, they say i am in arrears, which is not true.