Telkom

I took out a phone contract 3 years ago and took out a new one a year ago been paying my insurance from the very start through telkom, my phone was ****** 3 weeks ago and nobody is helping me from telkom or the insurance company, called the call center at telkom pultiple times and they keep putting the phone down in my ear, called the insurance company and they say I am not allowed to call that number that is available on the internet for all customers. I went to a telkom store and they say they can't help me either. They want you to take out a contract, they want you to take insurance and as soon as you need assistance on anything nobody is able to provide it, I was so humiliated in the store by the consultant, that makes you feel like you are dumb and did something wrong!!!!!