Telkom - "Buy more bad services... it may change your mind about the bad service quality you already get."

After being a Telkom client for 29 years - despite continued problems with quality and reliability of services (line, e-mail & internet) - I've cancelled the service via Telkom's online user portal. Cancellation was logged in January 2021, but Telkom did nothing. Cancellation was logged again in August 2021 (after many calls with Telkom still resulted in no response), and despite receiving written confirmation of the cancellation on then Telkom online portal, Telkom still did not disconnect the services and continued to charge for services not used anymore. Every time I enquired, I would get sales calls from Telkom to sell me more services, but no one helped to stop what was cancelled months ago. As if buying more bad quality services would make me change my mind. I realised that while I continue paying the bills (to keep my side clear) Telkom will continue to bleed me, their customer, dry. So, I stopped (after paying 6 months' worth of Telkom bills). Eventually after another 6 months ... ... enduring Telkom's bully tactics through debt collectors, ... going to the Telkom shop several times to talk to a living person (because no response/action via the online portal despite the message that someone will call you), and ... providing the same proof and supporting documentation to different people and different departments ... trying to get Telkom's *********** employees to do the right thing (cancel my subscriptions and reimburse me for all the payments I made after receiving written confirmation of cancellation) Telkom eventually stopped all the services that I subscribed to, but instead of reimbursing me or writing back erroneously charges and paying back my line deposit, the bully tactics via debt collectors has started again!!! Why??? Because *********** Telkom employees from the different departments fail to work together to reach the correct account balance. Telkom owes me R3956.50. I've sent several emails to Telkom (including to Lisa Lebea, Busi Xulu, and Kagiso Moloi) requesting someone with authority to call me to discuss and resolve the matter, but in another 3 months not a single person from Telkom has reached out to talk to and help their Telkom customer of 29 years.