Telkom Businessline not working for almost 2 weeks

I reported our landline on the internet on 17/08/2015 @ 15:34 with ref no : 663CRZ170815. I phoned the first time to follow-up on 19/08/2015 the feedback was 3 - 5 working days. On the 24/08/2015 I phoned again, and explained that we are a business without a line!! according to Charmaine the technicians was working on the line, they was supposed to come out to our premises the next morning. I phoned the 25th @ 13:01 and said that there was no technician on our premises as promised and that our line is still not working!! she logged another complaint sending a e-mail and gave the following ref no : 732260. 26/08/2015 @ 15:22 I phoned again and they gave me a commitment that the line will be working on 28/08/2015!! It is the 28/08/2015 and still no line - I tried to phone 10217 a few times holding on forever!!! .