Telkom Business Worst Service You Can Get.

We moved our business premises at the end of October 2017 we asked Telkom to move our lines as well to this new premises, they came out and did this, but when we put in the phone the line was completely dead and nothing was working the second line was never even moved, After numerous phone calls we managed to get Telkom out and to fix the main line and we could use our phone and adsl again and they moved and installed the second line.

But again this line did not even work and was dead, After calling again we got technicians out and they proceeded to tell us the cable was burnt where it comes in from the main pole, They made an excuse that they could not get to the pole due to the people not being home for them to reach it, They told us they would be coming back the next day and make an arrangement with the people so that they can enter and fix the line, This of course has never happened and we kept on phoning Telkom regularly to check the status and ask for help, But to no avail.

Then our main line got crossed with another company and we would sometimes get calls but most times the calls would reach the other company, In essence we are losing business due to Telkom and their poor service, It does not even help to claim back on the line rental as that would not even begin to make up for our losses due to them, Each and every time you phone them they tell you it will be escalated and a technician will contact you, Each time you speak to someone different in a call center which is not even located here but in completely other areas, Then its the same procedure each time give us the number the problem the details ect, Then you need to start your story a new each time you phone, sometimes they just disconnect your calls and you need to redial again, We have spoken to technical managers and even a regional manager and even that does not give me results.

Also we have seen that Telkom have been ********** as they have recreated faults as to allow them to fix it with out it looking like they took their time, Just so they can claim their performance bonus, this is unacceptable and makes the clients look like idiots as each time you call in then the agent tells you but the problem was only logged a day or so ago.

We have been battling with Telkoms service since December 2016, Since then and up to now we have been experiencing regular issues where our phones don't work or our ADSL does not work and then it takes them two weeks plus to even figure out what the issue is.

Considering that this is a business, Telkoms service can only be described as ridiculous and non-existent.

How long must we struggle and how much clients and business must we lose before Telkom pulls their act together and actually starts to solve issues fast and efficiently.

This whole experience with Telkom has left a bad taste.