sA
shakeelah A

1 reviews | Active since May 2014

25 Jul 2016, 20:01

Telkom Business Service ****!

<p><strong>To whom it may concertn - Telkom account query ********** 05360 135 Victoria Road Properties (Pty) Ltd - dispu te ref ********** 1) rental credits granted for tel ********** 971 for the period 29 March 2016 to 11 July 2016 = R1916.90 less credit R647.91 already given and reflects on the May 2016 invoice = R1268.99, interest credited as well R71.19. Please note, the adjustment should reflect on the July 2016 invoice. Regards, Glenda ********** 315</strong></p> <p> </p> <p>So the above is waht was received after querring the account for months.</p> <p>I moved business premises so needed the line moved aswell. But obviously telkoms **** service had no service date for me up until July. I then went personally into store to clear the bill that I was receiving every month from Telkom, for a line NOT used as the premises was empty.</p> <p>I then changed to Neotel & I had internet & phone set up by the 4th day after calling them.</p> <p>I then asked Neotel to give me the existing telkom number as my NEW number as all the clients still had that number.</p> <p> </p> <p>Neotel went ahead with the application via Telkom & this is the response:</p> <p><strong>Port NEOTEL ********** 4971 has been rejected. The customer’s account went into collection on 12/07/2016 for outstanding invoices.</strong></p> <p><strong> </strong></p> <p><strong> </strong></p> <p><strong>The customer can contact 10217 for any account enquiries.</strong></p> <p> </p> <p>Now *** is that????</p> <p> </p> <p>I am not phonong the call centre & waiting online forever & then there is still noone to help me!!!!</p> <p> </p> <p>Sort this **** problem out & have my old number ported to Neotel!!</p> <p>Your **** service is **** & unreliable as hell!!!!</p> <p> </p> <p>*excuse the language, but seriously Telkom makes my blood boil.</p>

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Replies (1)
Telkom
Telkom's reply28 Jul 2016, 07:15
Official

Hello Keelah

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,