Telkom business PRI service down for 2 days

<p>Our PRI service has gone down twice in the last 2 weeks. It went down the second time 2 days ago and we reported a fault with the Telkom business contact centre immediately.</p> <p> </p> <p>Since then we have been calling them constantly for updates, but keep just being told that they are busy with testing. Testing for 2 days without any sort of findings or feedback, all while a business customer is without service, is just not acceptable.</p> <p> </p> <p>When asking for the fault to be escalated, we were told that they do not have any sort of escalation system or procedure for business services. When asking to speak to a supervisor, we were told there are none available.</p> <p> </p> <p>Fault ***</p>