1 reviews | Active since Nov 2016
Telkom Business Phone Lines Down
<p>Dear HelloPeter</p> <p> </p> <p>Our Telkom Business telephone lines have been down since 11 November 2016. We have not received any service and we can't receive any business / client phone calls since. We had to setup a temporary solution but we are losing business and our clients are frustrated. Why can't a large company like Telkom not provide recovery / emergency service within two weeks? We are really dissapointed and the R5k we are paying to Telkom monthly will stop as soon as we have a different solution in place. We can't accept this kind of service EVER again!!</p> <p> </p> <p>The call centre escallates our call and says the telkom operator is on his way everytime we phone in and the branch can't provide more clarity...Is there any other short term solution and can we be helped ASAP!</p> <p>Our main phone number is ********** but the following hunting lines are down:</p> <p> ********** (Call ***)</p> <p> ********** (Call ***)</p> <p> </p> <p>The hunting lines cause that the calls can't be received on our side thus we can only phone out.</p> <p>PLEASE HELP US it has been the most shocking two weeks service we have ever experienced!<br /><br /></p> <p>Regards</p> <p>Hendri</p> <p>Ultima Financial Planners</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Garreth
Our ADSL line is still not working properly, we’ll need someone to come and fix this. The fault has been logged as follows:
Telephone number: ********** 012
Fault ***
Please can you assist as we’ve had weeks of problems with Telkom and businesses should always have preference as we can’t do our work if our lines are down.
Regards
Hendri
Hi Garreth
Our ADSL line is still not working properly, we’ll need someone to come and fix this. The fault has been logged as follows:
Telephone number: ********** 012
Fault ***
Please can you assist as we’ve had weeks of problems with Telkom and businesses should always have preference as we can’t do our work if our lines are down.
Regards
Hendri
