DP
Desire P

1 reviews | Active since Feb 2014

25 May 2017, 12:16

Telkom Business Phone Line Transfers

<p>We submitted all required documents to separate our Telkom phone lines between two companies, which requires a physical move of one phone number to a single phone in an office, and the rest to be transferred into a sister company's name.</p> <p>After more than a month and countless emails and phone calls we have had ZERO response. When you phone their systems are usually 'offline' and they can't give an explanation, and emails go completely ignored.</p> <p>What a truly hideous (non) service provider this is!!</p> <p>We have also been battling for two weeks to get a functioning SMTP server setting. The setting supp**** does not work at all. Cannot call because you get cut off or end up in a maze of convoluted *******, and emails go unanswered for days on end.</p> <p>Telkom is a despicable disgrace!</p>

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Replies (2)
Telkom
Telkom's reply25 May 2017, 14:28
Official

Good day Desire,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

DP
Desire P's update01 Jun 2017, 11:41
Reviewer Update

Telkom should stop posting these useless form letter responses in an effort to appear to be dealing with anything. They are beyond clueless. Nothing has been resolved.

It is astonishing that staff do not have the vaguest clue about anything at Telkom.

Except grabbing your money. In this instance, *****ing, because we are yet to receive the service you take money for.

Not hard to understand why Telkom is so despised.