Telkom business.... not really for your business

<p>I have logged Ref 5ARK130417 on 13 April and escalated on 19th ref no. 976460 and promised that Thando would call by 20th April but no one called. Iphoned on the 20th April and no further feedback other than someone from the cabling department will come out by 25th April. Futhermore, the service agent said that they were not permitted to put me into contact with the cabling department and there was basically nothing else i could do than to wait until the 25th April.</p> <p> </p> <p>On 25th April, the technician that came out was not sufficiently qualified (in their words) to resolve the problem. We were left hanging until today, 3rd May. Today, the feedback is that the Fault has been escalated .Feedback received from the cable Ops manager. SDC has been welded closed. The fault has been logged for the SDC to be opened</p> <p> </p> <p>This is not good enough. You cannot leave my business with no adsl for 3 weeks. Your service is inferior and not geared to support your business customers. </p> <p> </p> <p>My fault and calls have not been taken seriously and we are just left hanging at Telkom's mercy. Currently i am investigating options to move away from this pathetic service provider.</p>