Telkom business not interested

I have been trying to contact Telkom business for approximately two months...to relocate my telephone lines to our new address (across the road), with no luck at all.

We have moved offices a week ago and it has been hell without internet access and telephone lines.

When we contacted Telkom on 10217, we either get:

1. Cut off 2. Asked to call an 0800 number (which eventually gets routed to the same 10217 menu) 3. Asked to send an email on our letterhead setting out the details of where we are moving to etc

At the end 8f 5he day ... Nothing happens.

HELP!!!!!

ps. I also tried the 'contact us' and 'call me back' options on the Telkom website....as usual, nothing happens