Telkom Business, no service on our line requests "again".

<p>Right so early last month we sent an email through to Telkom ********** for the transfer of a line to the holding pool. After 5 weeks we still had no reply and Telkom said they dont have the email after telling us to wait at least 4 weeks everytime we followed up. This resulted in a lot of frustration, hellopeter & facebook complaints before the request got resolved. To this day Telkom still dont know where this email is, even though we have a proof of delivery from our mail server.</p> <p> </p> <p>SO today im trying to PREVENT the SAME PROBLEM, we have just sent through a request for the transfer of a new line number ********** to the holding pool. Telkom today once again can not tell me whether this email was received or the timing on the action of our request. I would like to prevent another scenario wehereby we do not get service from Telkom after waiting weeks, but it looks like its going the same way. </p> <p>It is not acceptable why as a business customer we are told to send our line requests to a mailbox, however Telkom can not simply let us know if the email was received ? Then we have to wait weeks to find out if it was received or not , then complain and waste so much time and energy on simple tasks.</p> <p> </p> <p>So we and our clients as business customers of Telkom have no way of getting basic service ?</p>